FAQ

Answers to commonly asked questions.

See answers to questions that may be of concern to you. To see the answer, click the question!

Is registration a requirement on this site?

No. Registration is entirely optional but highly recommended! Having an account with us will enable you to check the status and view order histories, manage your account settings and more.

You will not have access to this information if you checkout “anonymously.”

Where are you based?

We are based in Canada. In the town of Fort Nelson, British Columbia.

We create our rosaries from Fort Nelson, British Columbia CANADA.

What is the difference between pure, sterling and plated silver?

Pure silver, also referred to as fine silver, has an actual silver content of 99.9%. But because of its high purity, fine silver is too soft to use in jewelry crafting and is often mixed with other metals to make it harder.

Sterling silver (like the crucifixes, centrepieces and wire we use in the construction of our rosaries) is made with 92.5% pure silver and 7.5% another alloy like copper. Sterling silver is a mixture of pure silver and a small number of other metals added to make pure silver more durable and less soft for jewelry making. Most often, sterling silver has a purity of .925, meaning that it contains 92.5% pure silver and 7.5% copper plus other metals (usually copper, aluminum or zinc). Sterling silver is a precious metal and is more expensive than silver-plated chain and other fittings.

Silver-plated is made with 0.15 to 0.25 mils of sterling silver over a base metal, often brass. Unlike sterling silver, the tarnish on silver-plated jewelry is, most of the time, irreversible.

There is also the so-called coin silver, which is an alloy of lower purity: It usually contains 90% or less silver.

Can I still order if I don’t live in the US or Canada

Yes absolutely!

We want our handmade rosary products to be available to Anyone who wants them, regardless of what country they come from.

We happily abide by the new GDPR (General Data Protection Regulation’s) passed by the European Union in 2016, setting new rules for how companies manage and share personal data.

Please read our terms of use and privacy policies found at the bottom and menu of every page. Cheers!

How do I register on this site?

Simply go to the site then “click the My Account link at the top”.

Fill-out your information (and remember to check the reCaptcha). Then click submit. We no longer provide user passwords in emails. You will receive an email that has a link to set your password.

What countries do you ship to?

We ship to virtually any country in the world.

Unfortunately, there are a few exceptions to where Canada Post will not ship to. These restrictions will apply to countries typically where Canada has sanctions against.

What about shipping and taxes?

Please note the following to help avoid any confusion as it relates to our shipping and taxes.

We are a Canadian website, so naturally we do not charge for shipping within Canada because shipping for Canadian Residents is FREE!

However, applicable taxes will still apply for Canadian Residents (e.g: pst, gst, hst) which is based on the shipping province and location.

If you are ordering from Outside of Canada then our shipping rates will apply but our tax rates will not! You’ll be solely responsible for paying duties, and other fees for your own Country on import!

Our Canada Post Shipping Calculator during checkout will assist you in determining the best shipping for your product.

How do you ship? And what about rates?

We use Canada Post to ship all products to our customers in both Canada, US, as well as Internationally.

Depending on the postal code and address, our order form will return Canada Post Live Rates, where the customer can choose a particular shipping method. Along with estimated delivery times and costs.

Is my product under warranty, and what about returns?

Yes, there is a limited warranty for all of our products.

We guarantee that your products will be free from defects.

If for whatever reason you are not satisfied with your purchase, we’ll give you a complete 14-days to return the product. We will either offer to repair or replace the item at little or no cost to you, or simply refund you after returning the item to us. You may return our rosaries, in it’s original packaging, condition and included items (e.g: books, wooden boxes, etc) within 14 days from the date you receive the order.

You will not receive a refund after the 14 days have gone by. Refunds do not include all shipping costs and/ or import taxes. Items that have been altered or damaged in any way, or not in it’s “original condition” or “missing items” will NOT be accepted for return and will void our product warranty(s).

How are payments handled and processed?

Paypal is our payment processor and is used exclusively to process all payments on our site.

What justifies the cost of some of your rosaries?

Our access to fine gemstones, including the material used to make them, for example Swarovski Elements, genuine sterling silver, bronze, brass, etc easily justifies the cost. Swarovski is world renowned for their high quality gemstones, crystal, beads and standards.

Not to mention the skill plus the time it takes us to make them.

Can I pay without a PayPal Account?

Yes!

You can still pay using any major credit card, on the PayPal site, directly from our checkout.

What do I do if I have difficulties during the ordering process?

If you experience any difficulties with the ordering or payment process, then please contact Us immediately using our contact form! We will investigate to determine the cause of the issue. And will work efficiently to rectify it.

What about cancellations and refunds?

Paypal is used to process refunds. Please allow between 5 – 7 business days for any refund to be credited to your credit card or paypal account.

Some images don’t display or take forever to load. What do I do?

To clear your browsers cache:

Please refer to instructions for clearing your individual browsers cache online.

Is this website protected?

Absolutely!

We use a valid SSL-certificate on all pages of our site.

In addition, PayPal is used to process all payments on our site and uses their own SSL to ensure that data transmissions are kept secure and safe. This combination of our SSL-certificates plus PayPal’s own SSL means that you can rest assured that all connections remain safe and secured while on our site!

To verify an SSL-protected page, simply look for the link at the beginning of your browsers address bar. It will be shown in the form of a closed lock icon!

What are the “ave beads”?

The ten beads of each decade are the Ave beads.
Ave is short for “Ave Maria,” which means “Hail Mary” in Latin.

What are the pater beads?

The Pater bead is short for “Pater Noster” — “Our Father” in Latin.”